The Officer who took my call understood my inability to tackle the problem, and against my wishes, dispatched a fire truck to my house, which arrived in less than 3 minutes. Manned by 4 of the nicest guys you could hope to meet, they proceeded to explain my fire detection system to me; which is something my builder should have done. And then they fixed the problem, as well as inspecting every one of the units on both floors.
I couldn’t help but tell them that I was a graduate of the National Firefighting School in Monmouth, New Jersey, and had fought a few fires at sea. This really cheered them up and so they took me outside to see their brand new fire truck. And you know what? This was its first call. And I hope that all of their calls are as trouble free, and safe, as this one was.
Sue and I dropped off some cookies and a note later in the day as a way of saying thanks. These guys did not have to anything for us. They wanted to. And that makes all the difference in the world.